Help

Need support with Families?

For purchase-delivery issues, account access, missing readings, or questions about your private family tree, contact the team at support@families-astro.online.

Include your device type, the email on your account, and a short description of the issue so we can help faster.

Email support Privacy requests

Support Details

Common reasons to contact us

  • Purchase completed but content did not unlock
  • A reading, audio file, or PDF is missing
  • Account sign-in or verification trouble
  • Questions about account deletion or data handling

Publisher

SwiftBuy Solutions LLC, Dubai, UAE

Last updated

April 7, 2026

FAQ

Frequently asked questions

How long does a reading take?

Most readings are generated within about a minute. Longer audio outputs and larger family-context jobs can take longer depending on system load.

Can I return to my readings later?

Yes. Completed readings are saved to your library so you can revisit them.

Does Families include public matching or chat?

No. This version of Families is focused on private family-tree exploration and generated readings. It does not include public discovery or user messaging.