1. Information we collect
Depending on the features you use, Families Astro collects:
- Account data: email address, account identifier, and authentication information.
- Family and profile data: names, gender, birth date, birth time, birth location, family-role labels, relationship context, optional notes, and optional death-related details for you and people you add.
- Content you provide: optional photos, family-chat or intake text, document images submitted for extraction, and optional voice recordings submitted for transcription.
- Generated content: readings, PDFs, audio narrations, portraits, and related library records.
- Purchase data: product, transaction, credit, and entitlement history received from Apple, Google, or our purchase infrastructure. Families Astro does not receive your full payment-card or bank-account details.
- App and device data: app version, device type, operating-system version, app interactions, crash and service diagnostics, push-notification tokens if notifications are enabled, and random app-install or session identifiers used for security and abuse prevention.
2. How we use it
We use this information to create and synchronize private family-tree records; personalize and generate readings, portraits, audio, and PDF outputs; transcribe voice input and extract information from document images at your request; maintain account access and purchase entitlements; deliver service and support communications; prevent fraud and abuse; and diagnose and improve app reliability.
3. AI processing
To provide features you request, Families Astro may send birth data, calculated placements, family-context notes, relevant names, photos, document images, voice recordings, or generated text to vetted third-party AI language, image, speech, or media providers acting on our behalf. We limit each transfer to the information needed for the requested feature. Payment-card and bank-account details are not sent for AI processing.
The app asks for your permission before starting third-party AI processing. Providers include OpenRouter and its model providers, Google and fal.ai for images, and Inworld for speech. You can withdraw permission for future requests in Settings → AI & Data Usage. Requests already started may finish. Existing readings and family management remain accessible without this permission.
4. Storage and security
Data sent between the app and our services is encrypted in transit using TLS. Account data and generated outputs are stored in managed cloud infrastructure with restricted access controls. Generated readings, audio, PDFs, and portraits may remain stored so they can be delivered back to your account. Voice recordings and document images submitted only for intake are processed for the requested transcription or extraction and are not added to your permanent library; information you review and save may become part of your family record.
5. Children and third-party family data
Families Astro is for adult account holders. If you enter information for a child or another relative, you are responsible for having the legal right, guardianship, consent, or other lawful basis to provide that information.
6. Your rights
You can request access, correction, export, or deletion of your data, or ask privacy questions, by emailing privacy@families-astro.online. You can also use the in-app account deletion flow, or the public account deletion request page.
7. Website technologies
The Families Astro mobile app does not use browser cookies. This website may use essential technologies needed for security, navigation, and hosting.
8. Third-party service providers
We use vetted service providers that process data on our behalf to operate Families Astro:
- Authentication and database providers for account storage and reading data.
- Cloud hosting and storage providers for the backend, generated files, audio, PDFs, and portraits.
- AI language, image, speech, and media processing providers used only to generate the content you request.
- App store and purchase infrastructure providers for in-app purchases and entitlement checks.
- Transactional email providers for account, support, and service messages.
- Website hosting providers for this public website.
These providers may use the data only to deliver contracted services to Families Astro. We do not sell personal data, use behavioral advertising, or share personal data with third parties for their own advertising or marketing.
9. Data retention
Account, family, and library data is retained while your account is active or until you delete individual content. Confirmed in-app account deletion is processed immediately by our active backend; verified email requests are normally completed within 30 days. Limited operational or security logs may be retained for up to 90 days and then rotated. Purchase records may be retained longer where required for fraud prevention, tax, audit, or legal obligations, and Apple or Google may retain their own platform purchase records under their policies.
10. GDPR (EU / EEA / UK)
If you are in the EU, EEA, or UK, you have the following rights regarding your personal data:
- Access - request a copy of the personal data we hold about you.
- Rectification - correct inaccurate data.
- Erasure - request deletion.
- Restriction - limit how we process your data.
- Portability - receive your data in a machine-readable format.
- Objection - object to specific processing activities.
- Lodge a complaint with your local data protection authority.
Our legal basis for processing is contract performance, legitimate interests (to secure and improve the service), and consent where required. Email privacy@families-astro.online to exercise any of these rights.
11. CCPA / CPRA (California)
California residents have the right to know what personal information we collect and how we use it, the right to request deletion, the right to correct inaccurate information, the right to opt out of the sale or sharing of personal information, and the right to non-discrimination for exercising these rights. We do not sell personal information and do not share it for cross-context behavioral advertising. Email privacy@families-astro.online to exercise your rights.
12. Changes to this policy
We may update this policy as the service evolves. When we do, we will update the date at the top of the page and, where appropriate, notify users inside the app or by email.