Contact us
Include your device type, the email on your account, and a short description of the issue so we can help faster.
Common reasons to contact us
Purchase completed but content did not unlock. A reading, audio file, or PDF is missing. Account sign-in or verification trouble. Questions about account deletion or data handling.
Frequently asked questions
How long does a reading take?
Most readings are generated within about a minute. Longer audio outputs and larger family-context jobs can take longer depending on system load.
Can I return to my readings later?
Yes. Completed readings are saved to your library so you can revisit them.
Does Families include public profiles or chat?
No. Families is focused on private family-tree exploration and generated readings. It does not include public profiles, public discovery, or user messaging.
How do I request privacy help?
Email privacy@families-astro.online, review the privacy policy, or use the account deletion request page.
Publisher
SwiftBuy Solutions LLC, Dubai, UAE.