Contact us
Include your device type, the email on your account, and a short description of the issue so we can help faster.
Common reasons to contact us
Purchase completed but content did not unlock. A reading, audio file, or PDF is missing. Account sign-in or verification trouble. Questions about account deletion or data handling.
Frequently asked questions
How long does a reading take?
Most readings are generated within about a minute. Longer audio outputs and larger family-context jobs can take longer depending on system load.
Can I return to my readings later?
Yes. Completed readings are saved to your library so you can revisit them.
Does Families-app include public matching or chat?
No. This version of Families-app is focused on private family-tree exploration and generated readings. It does not include public discovery or user messaging.
How do I request privacy help?
Email privacy@families-astro.online or review the privacy policy.
Publisher
SwiftBuy Solutions LLC, Dubai, UAE.